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Frontline Patron Support Specialist - Petaluma

Basic Job Function

Here at Vendini, we’re focused on building a world ­class Customer Success team. In this role you will be responsible for supporting the end consumer, known as patrons. You will actively engage and manage the day-to-day support and operations of both our App users as well as our Members’ patrons.

A successful candidate will:

  • Provide front line chat, email and/or phone support for consumers
  • Handle credit card related cases, including chargebacks and retrievals
  • Identify, document and follow up with Product Support Specialists on product bugs and enhancements
  • Be able to juggle multiple tasks
  • Bring intelligent product feedback
  • Regularly analyze and present common customer feedback on the end-to-end product experience to the rest of the organization
  • Partner with Customer Marketing to ensure consumers are aware of any app updates
  • Provide ongoing recommendations for further optimization back to the Product Support Specialist
  • Be willing to work either 6a-3p or 9a-6p, five days/week, with rotating weekend On Call coverage

You have:

  • A true passion for consumers and their product experience
  • A degree from a four ­year university or equivalent experience
  • 1-5 years of experience in Customer Service or Support
  • Be a self-starter with excellent time ­management and prioritization skills
  • An ability to multi-task
  • Solid project­ management skills
  • Creative problem ­solving abilities and a passion for innovation
  • A love for working in a fast ­paced, ever­ changing environment
  • Experience using a ticketing system, such as Desk.com

Compensation

Competitive hourly wage ($18 - $20/hr) plus great benefits (including health, dental, vision, 401K, FREE TICKETS, plus an energetic office work environment with a great vibe)

*Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.


 

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